Frequently Asked Questions
To save you some time, please take a peek at some of our frequently asked questions.
General FAQ's
How do I order a swim platform?
Simply use our Request Form and specify your boat’s Manufacturer, Make/Model, and Year.
Do you accept credit cards?
We accept Mastercard and Visa cards and checks by mail.
Is it difficult to install the boat swim platform?
The installation is quite simple, you will need a few tools, a drill, bits, and several different wrenches. The kit comes with easy-to-follow instructions and an installation tutorial upon request.
Do you have other pictures of your boat platforms?
Yes, please visit our Gallery page to see photos of our work.
How much weight will the Flip-Stow Platform support?
Flip-Stow Platform tested with over 600 pounds.
What is the purpose of the vents?
The optional vents (with or without lighting) are simply cosmetic. Many people believe the vents allow the surge of water to pass through the platform after stopping hard, which of course it does. We haven't experienced or heard of any problems with our platforms dragging or digging in on a steep takeoff or hard stops.
Does the platform come with a ladder?
You can use your own ladder or request a new 2, 3, or 4 rung ladder to meet your specifications.
What options are available on custom platforms?
- Size - Color - Ladder Pocket - Ladder Position | - Ladder Type - Molding - Vents - Vents Lighting | - Flip Stow - Euro (beveled edge) - Hydro-Turf Matting - Transom or Deck mount |
Any problems with trim tabs or external steering?
Simply provide us with some digital photos of your boat, so we can determine platform compatibility and installation options.
What is the difference between the Split Level and Flat Top mount?
The Flat Top simply mounts on top of your existing integrated deck and the Split Level which is attached to the transom.
What are the prices for a Custom Boat Swim Platform?
Platform prices are subject to change without notice.
Template FAQ's
Will I require a template to be made for my boat?
Yes, every swim platform we build begins with the approximated size and shape of the customer’s boat to guarantee a proper fit.
How long after I complete the template kit will my platform be built?
The platform building process begins upon the return of the template kit from the customer. From this time, platform building can take between 4-6 weeks depending on demand.
If I lose my template kit do I have to pay for another?
Our template kits are simply made and can be created at home by the customer in the event of a kit being lost or destroyed. Another kit can be sent out if necessary.
Shipping FAQ's
How are platforms shipped?
Depending on the size and model, we ship platforms either in shrink-wrap plastic or a sturdy wooden crate. All platforms are sent via ground shipping routes and can take anywhere from 7-10 business days depending on distance.
My platform arrived damaged, do I send it back or how do I proceed?
All shipments from swim-platform.com are insured by the sender and a claim will need to be filed with the logistics company to proceed with repairs. Repairs can be done at local fiberglass specialists or certain marinas.
I don’t have the tools needed to install the platform, where should I have it sent?
We recommend shipping the platform directly to the installer.
Can I unload the platform by myself?
Even our smaller platforms can weigh at least 60 so a team-lift is required at the very least. Our larger crates may require a forklift or other lifting equipment to safely unload.
Installation FAQ's
Are there recommended facilities to take my boat to have the platform installed?
We recommend contacting a local marine specialist or boat repair facility to have the platform installed. This will contribute to additional cost however we recommend this method as it is the safest and easiest way to have a platform installed.
Does swim-platform.com offer installation?
We do offer installations to our local customers in Phoenix, Arizona. Installation is not included in the swim-platform price.
Maintenance FAQ's
Are certain chemicals useful for cleaning?
We recommend soap and water, the material used in the platform can be cared for similarly to the outside of the boat.
How do I fix any knicks or scratches?
We recommend contacting a local fiberglass specialist for repairs or professional finishing.
Please contact us if you don’t see your question here.